Frequently Asked Questions

What is JustProctor?

JustProctor is a remote proctoring service designed to maintain academic integrity during online exams. We provide tools and support to ensure that exams are conducted fairly and securely. 

How does JustProctor work?

JustProctor uses advanced AI technology and human oversight to monitor exams. Students will be required to use a webcam and microphone, and our system will track their activities during the test to prevent cheating.

Is my privacy protected?

Yes, your privacy is our top priority. We adhere to strict data protection policies and only collect information necessary for proctoring. All data is securely stored and only accessible to authorized personnel.

What do I need to take an exam with JustProctor?

You will need a computer with a webcam, a microphone, and a stable internet connection. We also recommend a quiet, private space to take your exam without interruptions.

How do I start an exam with JustProctor?

Before your exam, you will receive instructions from us via the email you provided when scheduling the exam. Typically, you will log in to our exam session, complete an identity verification process, and then begin your exam.

What if I experience technical issues during my exam?

If you encounter any problems, our support team is available 24/7 to assist you. You can reach out to us through email.

Can JustProctor detect cheating?

Our system uses a combination of AI and human proctors to detect and prevent cheating. Suspicious activities are flagged and reviewed to ensure the integrity of the exam.

How can educators set up exams with JustProctor?

Educators can send their exam materials to our proctors with the learner's information and instructions of how the exam should be administered. This can consist of the following; Time limits, outside material restrictions, submission format, etc...

Is there a trial period for JustProctor?

No, as this service is provided on a individual basis there is no trial periods. 

How can I contact JustProctor support?

You can contact us via email at support@justproctor.com.